Refund Policy

Last updated: 27 October 2026

This policy explains how to request a return, report a problem and receive any refund you are entitled to for an order from Dominus Gym at dominusgym.com. Contact danielezanin@ymail.com and include your order number and the items concerned. Your mandatory consumer rights are not limited by this policy.

Requesting a return

Email us with your order number, the item you wish to return and whether you are cancelling the purchase or reporting a fault. A reason is not required when exercising a statutory right to withdraw. We will provide the return instructions and address. Please do not send goods to an address from a sample page or to a payment provider.

EU and EEA right of withdrawal

Where the statutory right of withdrawal applies, you may notify us of cancellation within 14 days of receiving your goods without giving a reason. You must send the goods back within 14 days after notifying us. You may use a clear written statement identifying yourself, your order and your wish to withdraw. If mandatory local law gives you additional rights or a longer period, that law applies.

Condition of returned items

Handle items only as necessary to establish their nature, characteristics and fit, as you would in a shop. Please return any labels, accessories and packaging you still have. You may be responsible for a loss in value caused by handling beyond what is necessary to inspect the item. This does not remove your rights where an item is faulty.

Return delivery costs

For a change-of-mind withdrawal, responsibility for return costs follows the information provided before purchase and the law that applies. We will not impose costs that were not properly disclosed or that the law requires us to bear. For faulty, damaged or incorrectly supplied goods, contact us so that we can arrange an appropriate remedy and any necessary return without costs that should legally be borne by us.

Refunds

For an applicable statutory withdrawal, we refund the payments due, including the cost of our least expensive standard outward delivery option, within 14 days of receiving your cancellation notice. Where permitted, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. Refunds are made using the original payment method unless you expressly agree otherwise, without additional refund fees. Your bank or payment provider may need time to display the credit.

Faulty, damaged or incorrect goods

Contact danielezanin@ymail.com with your order number and a description of the problem. Photographs can help us assess visible damage, but we will consider your request according to your legal rights. Depending on the circumstances and applicable law, a remedy may include repair, replacement, a price reduction or a refund. This policy does not shorten any statutory guarantee period.

Exceptions and exchanges

Statutory withdrawal exceptions may apply to genuinely personalised goods or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where the relevant legal conditions are met. Ordinary clothing is not automatically excluded. Any exception must be disclosed where required before purchase. For a different size or item, contact us to discuss availability and the appropriate return or replacement process.

Cancellation before dispatch

Contact us as soon as possible if you wish to cancel an order before it is dispatched. If it has already been sent, any applicable withdrawal or return rights still apply. For help at any stage, email danielezanin@ymail.com.